Ecommerce Return Policy

We offer a 30-day return policy for all items purchased from our online store. To be eligible for a return, the item must be in its original condition and packaging. You must also have the original receipt.

To return an item, please contact the Customer Service Department at CSR@idec.com or 888-714-2645 within 30 days of the purchase date. We will provide you with a return shipping label.

Once we receive the returned item, we will process your refund within 10 business days.

The following items are not eligible for return:

  • Items that have been used or damaged

  • Items that are not in their original condition or packaging

  • Items that were purchased on sale or clearance

  • All custom Items are non-returnable

  • Items that are Made to Order are also not returnable

  • Software opened or unopened is non-returnable

We reserve the right to refuse any return that does not meet our policy requirements.